In this article for the Times of India, Sridhar Ganapathy, Senior Associate at Artha Global, writes about 3 factors that can ensure an inclusive, efficient and responsive digital government.
“Recent weeks have seen hundreds of Mgnrega workers protesting deduction of wages in Delhi due to glitches in the National Mobile Monitoring Software app, used for recording attendance of workers. If you have used a government website or digital service in the recent past, chances are that you had a frustrating experience and encountered technical difficulties in attempting to avail the service. Alongside widely acclaimed digital public infrastructure like UPI, there exist thousands of digital government platforms and applications (popularly called GovTech) that make a citizen’s interactions with the state a harrowing experience in India. “
Read the full article here.
