Artificial Intelligence (AI) has massive potential to fundamentally reshape how our cities operate, from planning to service delivery. Yet for many local governments, AI remains an unfamiliar terrain, filled with both opportunity and uncertainty. A critical first step in improving our cities is bridging this knowledge gap, allowing for evidence-based decision-making by leveraging available data. 

Recognising the unequal concentration of AI technologies in big tech, there is an urgent need for Asian governments, cities, and local tech communities to take an active role in developing AI solutions. By doing so, Asia can help forge a fairer and stronger AI future, one that addresses its unique urban challenges, encourages local innovation, protects control over important digital systems, and supports fair and balanced growth of cities. 

The whitepaper on ‘Responsible Use of AI in Urban Service Delivery’ provides policymakers, city leaders, and their ecosystem partners with a practical roadmap for harnessing AI responsibly, with a goal to strengthen governance, improve service delivery, and make our cities more liveable, inclusive, and truly resilient.