Intermediaries make delivery systems adaptable and accessible. However, the risks associated with excess discretion persist, warranting more robust mechanisms to foster accountability.
Stephen Brien is the author of Dynamic Benefits, the blueprint for Universal Credit (the most significant overhaul of the UK welfare state since William Beveridge)
As the city goes about building its future, Economist correspondent Leo Mirani, a proud Mumbaikar, fears his city’s character is being buried beneath the rubble.